How do I place an order?
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You can click the "Shop" tab to enter our store. You can purchase in-stock items there as well as custom slots as available. When there are slots available you will be able to make your choices to customize a diaper.
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Do you offer any discounts for large purchases?
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Yes! 8 or more diapers earns 10% off your total order. Additionally US orders over $80 receive free shipping. Please contact us regarding larger orders. Orders of 24 or larger will receive 20% off.
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How long does will it take to complete my order?
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My goal is 1-2 weeks turnaround time for smaller orders (under 5). Larger orders 5-12) please allow 3 weeks though most of the time it will be less than that. Very large orders please allow 4-6 weeks. You can track your progress on Hyenacart by clicking on the "progress report" tab.
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Do the S-hooks ever break?
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On occasion I have had a hook break. Generally this is due to being stepped on or too much stress (if the diaper is frequently used on very tight settings). I do offer free replacement should one break. You are responsible for shipping cost to me.
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Do I need to prewash my items and are there any other special wash instructions?
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All fabric is prewashed and does not require any special treatment. However, I do recommend one wash and dry cycle prior to use for best performance. I also recommend flipping the AIOs for fastest drying. Hanging dry will improve longevity and reduce wear on fabrics. I recommend running through a hot dryer cycle at least 1 time a month to keep the PUL at optimal performance.
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How much is shipping?
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Shipping is based on your order total. A listing of average shipping costs can be found on the policies page. Priority mail is available upon request and at an additional cost. US shipping is free on orders over $80.
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Do you ship internationally?
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Yes we do! Shipping costs to Canada are usually the same as US shipping. Other countries will need to email us to get a shipping quote.
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Are your diapers adequate for a heavy wetter?
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Our diapers are designed for average - moderate wetters. Very heavy wetters may find the need for added absorbency or more frequent changes. If you feel your child needs additional absorbency I can add extra layers to the soaker upon request.
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Can I get the diapers with snaps or Aplix instead?
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Yes! Diapers are also available in no-droop aplix, side snapping, and front snapping closure styles. We are also working on a front-hip snapping design.
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What inserts can I use?
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There are many inserts that will work in our diapers. Small diapers need inserts that are no more than 4x14". Mediums can accomodated up to 5x16" and large up to 5.5x18".
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The diaper looks too small, will it fit?
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Because of the trimness of these diapers, they do look much smaller than many others. Please try the diaper on your child. If it truly is too small, let us know and we would be happy to exchange it for a larger size.
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I'm confused how to order. Can I just email you?
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Yes! I can do orders via email if it's easier for you. I can also be contacted on various forums and on Facebook. Click on the "contact" tab for more details.
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